Shipping times and costs Shipping charges and taxes. The customer must bear the costs of transporting the products purchased by the website and the payment of taxes that may be made because of their purchase; the value of the transport will be informed at the time of generating the purchase order, clarifying that such charge may vary according to the city to which the dispatch is to be made and will be definitively informed in the email accepting the purchase order and notification of successful payment. Promise of delivery. Expand The general promise of delivery of a product purchased through this website will be 5 to 10 business days, which will begin to be counted from the day after acceptance of the purchase order, having exceptions in the case of unforeseen circumstances, outside the will of E.P.I S.A.S. In the event there are delays in deliveries, such circumstances will be reported by telephone or electronically to the buyer. However, in the e-mail confirming the acceptance of the order purchase and successful payment of the products, the estimated delivery time will be reported, without it exceeding fifteen (15) days The sale will be subject to availability of the inventory, if when the product is enlisted there is no availability of the same, our customer service will contact the customer to resolve the situation. Shipping times and policies. Expand • www.episafety.com.co, does not commit to specific delivery times. The order will arrive at the place of residence according to the assigned date, between 7:00 am and 8:00 pm. from Monday to Sunday. • The goods will be delivered to the address indicated by the user. For closed sets or horizontal properties where entry is not allowed, it will be delivered to the building reception. In the event in which the buyer's address is visited and it was unable to deliver the order because the authorized person was not present, the new shipment may be rescheduled, after telephone communication with the buyer to notify the novelty and coordinate the new delivery.