FAQ

When will I receive my products?
The products will be delivered to the address indicated by the customer, the time it takes for your purchase to reach the address indicated, will depend on the location in which you are.

The delivery of the goods is not achieved because the customer or his/her authorized was not present at the home. What can be done?
The shipment may be rescheduled with prior telephone communication with the buyer to notify the novelty and coordinate the new delivery.

How do I request my purchase invoice?
Your invoice will be automatically sent to the registered email at the time of purchase. .

How do I log into my account?
To log in to your account click on the top right corner on our homepage, you will find the following icon: After clicking you will be able to log in to your account.

How do I create an account?
To register on www.episafety.com, you must refer to "Register". By registering you will be able to access exclusive benefits [B1] and offers specially designed for you. In addition, you will be able to review the history of your purchases, and predetermine your data so that you can make your purchase faster.

Does EPI make deliveries throughout Colombia?
Delivery companies are not responsible for deliveries in all areas of Colombia. They only do it in areas that they recognize as safe for their work. If you want to know about any specific area of the country, you can consult it through the website.

¿What is the cost and shipping time?
The shipping cost and the time it takes for your purchase to reach the address indicated, will depend on the location you are in. Rates are also variable depending on the size and weight of the product.

Can I find out the status of my order?
Yes, you can find out the status of your order, to do so you must enter the tracking number on the website of the delivery company. You can find the information of your order with the corresponding purchase order at our website.

What do I do if my product has not arrived at home and the delivery date has already been met?
To find out what eventuality happened to your order, you must contact the email.

If I want to exchange or return a product, what steps should I take?
Please contact our Customer Service line by email asistencia.mercadeo@epicali.com.co to discuss the situation.
In a few days they will be contacting you to confirm the steps to follow for your request.